These are simple strategies that will help you in your daily contact with your customers and prospects.
Understand your customers. Know them.
Offer client what best suits their needs, not what you want to sell. It is not you it is about, it is the customer.
Enjoy your work and it will reflect in your relationship with the customer.
Be a Professional in Your Business, helpful and knowledgeable. If you call us you will always find someone like that behind our phone.
Be different. What makes the difference is not what you do, but how you do it. The less you differentiate from the rest, plus the price will be important, but the more you differentiate, less the price is an issue.
Avoid confrontation in the sales process. First try to understand, then to be understood. Learn to listen. Customers may feel offended by your words, tone, attitude, even your appearance.
Sell effectively. Focus on the customer reasons for buying. Do not mind talking or compare with the competition. And do not sell smoke.
Anticipate potential problems – everyone makes a mistakes- and Fix them.
Customers who have a problem that have been solved properly are more loyal than those who have not had any.
Customers have become accustomed to the indifference, apathy and rudeness when dealing with a professional, it will not be difficult to stand out from the crowd.
Respect your customers when they decide to buy.
If all have done all the steps well but now is not the time to buy, the customer will return, but remember to keep the information.
Use empathy. Learn to hear what is not said. You are not to hear but to listen.
Relax, it’s not a matter of life or death. Do not worry about the result, but about what you have learned. And keep learning and practicing every day, hopefully, and with a smile.